At FURRY CORNER TRADING SDN. BHD. 202601022205 (1684302-M), returns are decided on evidence and on a short clock. Read this Return, Refund & Exchange Policy before buying, because it sets out the only grounds on which an item comes back to us, the proof you have to supply and the window for lodging a request.
Checking Whether Your Item Qualifies
Items sold are not exchangeable or refundable. That stands unless one of the four grounds below applies to your order:
Wrong item – the merchant sent something other than what you bought.
Mismatch with the listing – what arrived does not line up with the specifications, description, features or information advertised for it on the website.
Condition on arrival – the item was spoiled, damaged or defective when it was delivered to you.
Late delivery – the delivery ran past the timeline stated in the company’s Shipping Policy.
Gathering Your Evidence
Evidence is captured at the moment of opening, not afterwards. Have all of the following ready before you write in:
Unboxing video – one clear, continuous recording that shows the parcel still unopened, the shipping label, the packaging and the item received.
First-use video – a clear recording of the item being used for the first time, wherever that applies to what you bought.
Supporting material – photographs, order details or any other document the company asks you to supply.
Filing the Request
Requests go to customer support in writing. Work through the steps in order, and watch the clock while you do it:
Write in – send your return or refund request to the customer support team at furrycorner@outlook.com.
Attach the proof – include the recordings and documents listed above with that message.
Send it inside the window – the request has to reach support within 24 hours of you receiving the item.
Anything filed after that 24-hour reporting period, or filed without the required supporting evidence, is not accepted.
Where something has plainly gone wrong with an order, flag it early rather than late. We would sooner look into the problem with you than leave you guessing about it.